KnoCommerce

Introducing Touchpoints by KNO

NPS

Coming December 2025.

Grow brand loyalty with real revenue and product insights

From the leaders in post-purchase survey insights comes the first NPS tool for growing ecommerce brands. Linking feedback to revenue, lifetime value, and customer retention.

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Are you currently using another platform for NPS?

What's Coming Soon

  • Measure brand loyalty across multiple touch points.

  • Tie NPS feedback back to Shopify order data for clearer revenue impact and order analysis.

  • Drive deeper insights with personalized surveys.

  • Analyze NPS cohorts through the lens of scores, products, and more.

  • Track changes in customer sentiment over time with cohort-level and product-level trend visualizations so you can spot loyalty shifts before they affect retention.

  • Already powering insights for 6.5K+ top consumer brands