The secret to smarter attribution and customer insights. Finally.
Used Daily by 1,800+ Leading DTC Brands
Loved by savvy media buyers and scrappy startups alike.
Clear the iOS fog, get cleaner customer attribution, and take action that drives ROI.
KnoCommerce is the customer survey platform built for eCommerce brands. With integrations for Shopify, Klaviyo, TripleWhale, and more, use our abandoned cart, attribution, and post-purchase surveys to take the guesswork out of what gets your audience to buy.
The ultimate survey toolset for ad buyer insights.
Deploy in Minutes
Start with our multi-touch attribution templates that power over 1,000,000 responses per month. Gather anything with 12 question types and and extensive library of templates.
Break responses down by AOV, products purchased, and 60+ more data points to create sophisticated audience segments and really understand your customers.
Push customers to take actions in your surveys and drive up your ROI. Upsells, referrals, loyalty programs, reviews and more can all be activated directly from a Kno Survey.
Clear up customer attribution to make informed advertising decisions.
What if you knew that 60% of people who find you on TikTok are last-click attributed to Google? Or that customers who find you on Facebook are more likely to gift your product?
How it Works:
Use our pre- and post-purchase surveys to discover new insights where other attribution tools fall short.
Overlay time to first purchase and discover channel questions to get a view of channel impact over time.
Break down your attribution survey responses by average order value to get a clearer view of attribution and better understand the revenue impact of channels, demographics, purchase motivation, and more.
Get to know your customers like never before with 60+ data points.
With 12 different question types, you can collect pre- and post-purchase survey data on everything from demographics to purchase motivation to birthdays (we hear Scorpios love to buy from TikTok…).
How it Works:
Survey abandoned cart shoppers to identify why they didn’t buy and address their concerns in real time.
Or survey customers who haven’t repurchased, then give them an auto-generated promo code to thank them.
With Kno surveys, the possibilities for insight are endless.
See what our customers have to say…
This is definitely the best post-purchase survey on the market right now. We moved over from Fairing (Formerly Enquire) and the difference is like night and day. Being able to survey new vs returning customers differently is key. Love the model data feature so we can see what results would look like assuming a 100% response rate. The recharge integration is super helpful too! We use this survey to instruct our media mix, budgets and merchandising.
We originally added KNO to our store to close in the gap on everyone's favorite topic, attribution. We now rely on this zero-party data to make strategic decisions on which channels to invest in, and specifically scaled our TikTok spend by 10x in 2022 alone on the back of this data. Little did we know that was the tip of the iceberg. We now use KNO for benchmarking our revenue by channel, driving thousands of subscribers to our community through their "actions" and driving deep insights from our data using their "audiences." I'd argue KNO is a must-have for any media buyer in a post-iOS14 world.
The addition of KNO Post Purchase Surveys to our tech stack feels like it has unlocked an achievement level in a video game, almost like a cheat code thats totally legal. KNO has unlocked a deep understanding of our users, a clearer picture of our attribution, and helps drive inspiration for product innovation. If you are looking to unlock a new level of consumer insights to drive your business forward, highly recommend using KNO to help you do so.
We've been using KnoCommerce for several months now after switching over from another popular tool. With KnoCommerce we get much higher response rates on our post purchase surveys and have much more clarity on our attribution. This is by far the best tool on the market currently for post purchase attribution, and on top of that the team offers stellar support and really listens to customers for their future roadmap. I've been recommending it to all my DTC and e-commerce friends.
We were using a similar (in concept) app for post-purchase surveys. It turns out the number of responses we get with Kno is an order of magnitude greater. In addition, the actual data gathered is much more useful in informing our decision on ad spend. This is a wonderful app for stores trying to understand the attribution of what's moved a customer from a prospect/initial interest to completed purchase.
I've found KnoCommerce to be an incredibly helpful, effective, and affordable post-purchase survey tool! The customer support is also top-quality; Jeremiah and Landon in particular have not only helped me on calls when a tech issue arises, but have also helped me with strategic decisions in terms of setting up my post-purchase survey. Thank you KnoCommerce team!
Kno. The sliced bread of customer survey tools.