Break customer survey responses down by AOV, products purchased, and 60+ other data points. Then, create sophisticated audience segments and really get to know your customers.
Break it Down
Filter survey responses by average order value to get a cleaner view of attribution. Get to know the revenue impact of each channel, customer demographics, purchase motivators, and more. Export to CSV or API to see products purchased and lifetime order counts.
Over 1200 brands use KNO, including Pura Vida, OLIPOP and Jones Road. Those brands drive almost 2M post-purchase survey responses / month. This allows us to start to benchmark your stores’ performance to the entirety of the “KNO network.”
Every benchmarked question has at least 200,000 monthly responses.
Use Your Data Anywhere
Push data to Shopify, Klaviyo, Google Analytics, Peel Insights, and Triple Whale, or direct connection to our API to custom-build your own dashboard.
It’s your data so send it where you want. We have the integrations to help you break down response data in Peel, dive deeper into attribution in Triple Whale, or go all in on personalization in Klaviyo.
This is just the beginning. Survey attribution models, benchmarking, and automated insight tools are all in beta or on their way.
Dig Deeper with Audiences
Discover new insights like 60% of people who find you on TikTok are last-click attributed to Google, or customers who find you on Facebook are more likely to gift your product. Our favorite – overlay time to first purchase and discovery channel questions to get a view of channel impact over time.
All audience filters can be used for the purpose of creating reporting audiences. After an audience has been created, it will be available on the reports page and can be used to further break down reporting views.
Our 50+ segmentation data points give you the ability to break down your customer demographics by a variety of information
Did Someone Say TikTok?
They said it was impossible to attribute customers coming from TikTok. We knew better. Use Know’s customer surveys to finally see what TikTok can do for your business.
(Hint: it’s probably a lot. We made a free TikTok Marketing report to show what our survey data found.)
Message us anytime!
Schedule a demo with a Kno expert today and unlock the power of customer insights and attribution. We’re available for questions daily — and we also love when clients send us a chat just to say hi!
Our customer support team typically responds to requests within 1-2 hours during the business day and never longer than 10 hours off hours (escalation for emergencies).
Dedicated Account Manager
You’ll have a dedicated strategist assigned to your account before you onboard who will meet with your team regularly to ensure long-term success.