Terms of Service

These Terms of Service govern your use of the website located at knocommerce.com and any related services provided by KnoCommerce Inc.

By accessing knocommerce.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by KnoCommerce Inc.

We, KnoCommerce Inc, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. If a change is material, we will give you at least 30 days’ notice by email or in the app before it takes effect. If the change lets us use data we already hold in a new way, it applies to your account only once an admin accepts it. Otherwise, continuing to use the Services after that date means you accept it. Other changes take effect when we publish them.

These Terms were last updated on October 28, 2026, and are effective immediately for new customers who accept them on or after that date, and on December 9, 2026 for existing customers.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

• modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
• remove any copyright or other proprietary notations from any materials and software on this website;
• transfer the materials to another person or “mirror” the materials on any other server;
• knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service KnoCommerce Inc provides;
• use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
• use this website or its associated services in violation of any applicable laws or regulations;
• use this website in conjunction with sending unauthorized advertising or spam;
• harvest, collect, or gather user data without the user’s consent; or
• use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to KnoCommerce Inc and are protected by applicable copyright and trademark law. We grant our users permission to download KnoCommerce Inc materials for personal, non-commercial, transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by KnoCommerce Inc at any time.

You retain your intellectual property ownership rights over content you submit to our platform, and customer data collected on your behalf. We will never claim ownership of your content, but we do require a license from you in order to use it.

In some cases, we may collect data directly from customers and share that data with you. As well, we may aggregate de-identified customer data you collect for the purpose of ecosystem insights and benchmarking, as described in Data Usage below. In both contexts, we own all intellectual property, and grant you access according to the terms of your license. This covers the de-identified and aggregated data and insights we create. Your own content and Customer Data stay yours.

When you use our website or its associated services to collect data, upload, share, or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.

The license you grant us can be terminated at any time by deleting your content or account.

You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences, and our Privacy Policy.

Data Processing Agreement (DPA)

If and to the extent KnoCommerce processes personal data on your behalf as part of providing the Services, this section constitutes the parties’ Data Processing Agreement (“DPA”) under Article 28 of the EU General Data Protection Regulation (“GDPR”) and applicable U.S. privacy laws. By using the KnoCommerce platform, you agree to the terms of this DPA, which is incorporated into and governed by the broader Terms of Service.

Roles and Scope

You are the Data Controller and KnoCommerce is the Data Processor with respect to Customer Data that constitutes Personal Data, as defined by applicable law. KnoCommerce will only process such data in accordance with your documented instructions and solely to provide the Services, and to improve them using de-identified or aggregated data. Your instructions are these Terms, the way you set up and use the Services, and the integrations and partner offers you turn on. They include your authorization for us to create de-identified, aggregated data as described in Data Usage and, if you turn on Compass, to add survey responses to our Compass research dataset as described in the Compass section. Turning on an integration or partner offer is your express authorization for us to send that provider the data it needs. We will tell you immediately if we believe an instruction breaks applicable data protection law.

Details of Processing

We process Personal Data for the term of your subscription to host your surveys, collect and store responses, analyze and report results, and send data to the integrations you turn on. The Personal Data includes contact details, order details, survey responses, and device and usage information. It relates to your customers and survey respondents.

Confidentiality

We make sure that anyone we authorize to process Personal Data is bound by a duty of confidentiality.

Sub-Processors

KnoCommerce may engage third-party sub-processors, provided such subprocessors are bound by data protection obligations at least as protective as those in this DPA. Our current sub-processor list is published at knocommerce.com/sub-processors. We will notify you of a new sub-processor by email to your account admins at least 14 days before it starts processing Personal Data. You may object to any new sub-processor by notifying us within 14 days of notice. We remain responsible to you for our sub-processors’ performance of their obligations.

Security

KnoCommerce implements and maintains appropriate technical and organizational measures to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Assistance and Rights

KnoCommerce will assist you in fulfilling your obligations to respond to data subject requests, conduct data protection impact assessments, and meet other GDPR compliance obligations, as reasonably necessary, taking into account the nature of the processing and the information available to us.

Breach Notification

In the event of a Personal Data breach, KnoCommerce will notify you without undue delay and provide details necessary to meet your legal obligations.

International Transfers

Where Personal Data is transferred outside of the European Economic Area or other applicable regions, KnoCommerce shall ensure such transfers are subject to appropriate safeguards. Where the GDPR, UK GDPR or Swiss data protection law applies to a transfer of Personal Data to us, the EU Standard Contractual Clauses (Module 2, or Module 3 where you are yourself a processor) are incorporated into this DPA by reference, together with the UK Addendum and the amendments needed for Swiss law. For those clauses, Clause 9 Option 2 applies with the notice period above, Clause 17 Option 1 applies with Irish law, the courts are those of Ireland, the competent supervisory authority is the one that applies to you under Clause 13(a), and the annexes are completed by the Details of Processing and Security sections of this DPA and our sub-processor list. For UK transfers, the UK International Data Transfer Addendum applies with the law and courts of England and Wales, and either party may end it as the Addendum allows.

Return or Deletion of Data

Upon termination of the Services, and at your written request, KnoCommerce will delete or return all Personal Data unless retention is required by law or technically infeasible. Where deletion is not immediately feasible, KnoCommerce will ensure continued protection and restrict further processing. We return Personal Data by making it available for you to export through the Services, so please export anything you want to keep before your subscription ends. For stores connected through Shopify, deletion requests are made through Shopify’s own tools, and we handle Shopify data as Shopify’s API Terms require. For other stores, requests go to privacy@knocommerce.com.

Audit

KnoCommerce shall provide documentation necessary to demonstrate compliance with this DPA and will cooperate in audits conducted by you or your designated auditor, provided such audits are reasonable in scope and frequency. We will first answer with documentation and a reasonable written questionnaire. If that is not enough for you to confirm compliance, you may carry out an audit, or have an independent auditor do so, once a year on 30 days’ notice and at your own reasonable cost, or at any time a regulator requires it.

Modifications and Custom Terms

This DPA is incorporated into KnoCommerce’s standard Terms of Service and applies to all customers by default. If you require custom modifications to this DPA or our privacy-related terms for compliance, procurement, or legal review purposes, you may be required to subscribe to our Enterprise plan. Please contact support@knocommerce.com to discuss your needs.

Compass Research Dataset

This DPA does not apply to survey responses once they are added to the Compass research dataset at your direction. We handle that dataset as an independent business under our Privacy Policy.

Precedence

In the event of any conflict between this DPA and other parts of the Terms of Service or Privacy Policy, this DPA shall prevail with respect to the processing of Personal Data.

California CPRA Addendum

This California Privacy Rights Act Addendum (this “Addendum”) forms part of the Terms of Service or other written or electronic agreement(s) between KnoCommerce Inc. and/or its subsidiaries (“KnoCommerce”) and the applicable customer (“Customer”) for the provision of services (“Services”) by KnoCommerce to Customer (the “Agreement”). This Addendum, in conjunction with the Data Processing Agreement included in the Terms of Service, reflects the parties’ agreement with regard to the processing of Personal Information (as defined below) that is subject to the California Privacy Rights Act of 2020 (CPRA) in the performance of the Agreement.

KnoCommerce acts solely as a Service Provider (as defined below) with respect to the processing of Personal Information under this Addendum.

1. Defined Terms

Terms used but not defined in this Addendum (e.g., “business purpose,” “commercial purpose,” “consumer,” “processing,” “business,” “sell,” “sale,” “sharing,” “verifiable consumer request”) shall have the meanings assigned to them in Cal. Civ. Code § 1798.140.

Capitalized terms shall have the following meanings:

“CPRA” means California Civil Code § 1798.100 et seq., including any amendments thereto (including the California Privacy Rights Act of 2020), and any implementing regulations or successor legislation.

“Service Provider” means KnoCommerce acting in the capacity of a “service provider” under the CPRA, solely processing Personal Information on behalf of Customer for a Business Purpose.

“Contracted Business Purpose” means the purposes listed in the Details of Processing section of the DPA: hosting surveys, collecting and storing responses, analyzing and reporting results to Customer, and sending data to integrations Customer turns on.

“Customer Personal Information” means Personal Information that is provided to, or collected by, KnoCommerce from or on behalf of Customer in the course of performing the Services.

“Personal Information” includes both “personal information” and “sensitive personal information” as defined in the CPRA.

2. Applicability

This Addendum applies only to the processing of Customer Personal Information by KnoCommerce that is subject to the CPRA in the course of providing the Services.

3. Processing

KnoCommerce shall only collect, use, retain, or disclose Customer Personal Information to fulfill the Contracted Business Purpose or as otherwise permitted by the CPRA. KnoCommerce shall not process Customer Personal Information for any purpose other than those specified in the Agreement or this Addendum.

4. Prohibitions

KnoCommerce shall not:

(a) Sell or share Customer Personal Information;

(b) Retain, use, or disclose Customer Personal Information for any purpose other than the Contracted Business Purpose;

(c) Retain, use, or disclose Customer Personal Information outside of the direct business relationship with the Customer;

(d) Combine Customer Personal Information with Personal Information received from another source, unless permitted by the CPRA.

Nothing in this Addendum prevents KnoCommerce from (i) creating and using deidentified or aggregate consumer information as permitted by the CPRA, or (ii) receiving Customer Personal Information that Customer directs KnoCommerce to add to the Compass research dataset, which KnoCommerce handles as a third party under its Privacy Policy. Customer is responsible for any notice and opt-out the CPRA requires for that disclosure. For that information, KnoCommerce will use it only for the purposes described in the Compass section of the Terms, comply with the CPRA and give it the same level of privacy protection the CPRA requires, tell Customer if it can no longer meet these obligations, and allow Customer to take reasonable steps to confirm compliance and to stop and remediate any unauthorized use.

4A. Deidentified Information

Where KnoCommerce holds deidentified information, it will take reasonable measures to ensure the information cannot be associated with a consumer or household, will maintain and use it only in deidentified form and will not attempt to reidentify it, and will contractually require any recipient of it to do the same.

5. Consumer Requests

If KnoCommerce receives a request, inquiry, or complaint from a consumer relating to their Personal Information in connection with the Services, KnoCommerce shall promptly notify Customer.

KnoCommerce shall not respond directly to any such request, unless required to do so by applicable law.

Upon Customer’s request, KnoCommerce shall use commercially reasonable efforts to assist Customer in responding to any verifiable consumer request under the CPRA, including requests to access, correct, or delete Personal Information.

6. Data Deletion at Termination

Upon termination or expiration of the Agreement, KnoCommerce shall delete or return all Customer Personal Information as directed by Customer, unless otherwise required to retain it under applicable law. Return means making it available for Customer to export through the Services before termination.

7. Verification of Compliance

KnoCommerce represents and warrants that it understands and will comply with the applicable obligations under the CPRA as a Service Provider, and will provide the same level of privacy protection as the CPRA requires of businesses. Upon written notice from Customer, KnoCommerce shall:

• Make available information reasonably necessary to demonstrate compliance with this Addendum;
• Allow Customer to take reasonable and appropriate steps to stop and remediate unauthorized use of Customer Personal Information;
• Notify Customer if KnoCommerce determines it can no longer meet its obligations under the CPRA or this Addendum.

8. Changes in Law

If any changes to the CPRA require modification to this Addendum, either party may provide written notice to the other. The parties shall cooperate in good faith to negotiate and implement any necessary revisions.

9. Limitation of Liability

Except as otherwise stated in the Agreement, each party’s liability arising out of or in connection with this Addendum shall be subject to the limitations and exclusions of liability set forth in the Agreement.

10. No Independent Obligations

KnoCommerce shall have no independent obligation to comply with consumer requests under the CPRA except to the extent required under this Addendum or applicable law.

11. Severability

If any provision of this Addendum is found to be invalid or unenforceable, the remainder shall remain in full force and effect. Such invalid provision shall be (i) amended to preserve the original intent as closely as possible, or (ii) severed from the Addendum if amendment is not possible.

Data Usage

We are a privacy-first company and never share specific customer or brand information without consent.

However some of our insight products (e.g. benchmarking) use de-identified, aggregated data to provide insight across an ecosystem.

In order to service these products we de-identify and aggregate the responses to some survey questions and include the results in these aggregate products and services. De-identified means the data cannot reasonably be linked to a particular person or household. We keep it in that form and do not try to re-identify anyone. If we ever provide de-identified data to someone else, we require them by contract to take reasonable steps to keep it de-identified, not to try to re-identify anyone, and to put the same terms on anyone they pass it to. Our benchmarks never identify you or your store, and when we give you de-identified or aggregated data, you agree not to try to identify any person or store from it.

If you connect your store through Shopify, you expressly authorize us to use data we receive through Shopify to create these de-identified, aggregated products and to make them available to our other customers.

Sensitive information (i.e. specific brand or customer data) is never shared, and if you would like to ensure your survey responses are excluded from aggregation please reach out to privacy@knocommerce.com for removal from all products and services that require data aggregation.

Compass is separate from these products and is described below.

Compass

Compass is an optional feature that builds a research dataset from survey responses across participating stores. We use it to produce de-identified insights and benchmarks. It applies only if an admin on your account turns it on and accepts this section.

While Compass is on, you direct and expressly authorize us to add responses to your Compass survey questions to our research dataset. We hold that dataset as an independent business, not on your behalf, and our Privacy Policy explains how we handle it. We take reasonable measures to protect it, including limiting it to the countries and question types we support, excluding responses from anyone who says they are under 18, and sharing results only in de-identified or aggregated form.

You agree to keep the link to our Compass research notice in your Compass survey, and you confirm that your own privacy notice allows you to share these responses with us. We will contact a respondent directly only if that person has separately agreed to hear from us.

We may use service providers, including analytics and AI services, to run and improve Compass, for example to classify a store’s industry. We don’t use your Customer Data to train AI models, and we only use AI providers whose terms don’t allow them to train on it. If we change this section in a way that expands how we use Compass data, an admin will need to accept the change before it applies to your account. If we reasonably believe your account isn’t meeting this section, we may pause partner offers for your account, with notice where practical, until it’s fixed.

You can turn Compass off at any time in your settings. New responses stop being added from that point. Responses already added stay in the dataset, and anything we have already published in de-identified or aggregated form is not affected.

Liability

Our website and the materials on our website are provided on an ‘as is’ basis. To the extent permitted by law, KnoCommerce Inc makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall KnoCommerce Inc or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if KnoCommerce Inc or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

To the extent permitted by law, our total liability to you for all claims arising out of or relating to these Terms or the Services is limited to the greater of US$100 and the fees you paid or owed for the Services, directly or through Shopify, in the 12 months before the event giving rise to the claim. This limit does not apply to our fraud or willful misconduct.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. KnoCommerce Inc does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

KnoCommerce Inc has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by KnoCommerce Inc of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Discounts and Credits

In some cases you may be granted access to special discounts, giveaways, or limited time offers. Each of those offers may have different terms and conditions of use.

From time to time we may partner with other companies in order to give you access to special partner offers. Offers may include special pricing on subscriptions, free services, or ad or usage credits for specific platforms. The terms of these offers are subject to the terms of the third party company giving the offer.

If any offer is unclear, please contact us at hello@knocommerce.com to clarify, or connect you to the appropriate party for clarification.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

You may terminate your account at any time without penalty. You will not be refunded for unused services, but will incur no cancellation penalties.

Unless otherwise specified, subscriptions that are paid monthly should be considered month-to-month contracts. Subscriptions that are paid annually should be considered annual contracts.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Delaware. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

KnoCommerce Inc, 6608 N Western Avenue #2007, Oklahoma City, OK 73116