From feedback collection to growth intelligence
Kno connects customer responses to revenue, retention, and attribution. Helping brands understand not just what customers say, but why they buy.
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Pricing
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$19+ | $39-$259 |
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Seamless Shopify integration
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Attribution reports
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Data modeling
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Number of integrations
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60+ | 50+ |
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Question types
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20+ | 10+ |
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Targeting criteria
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14+ | 7 |
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Question bank
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Single clarifying questions
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Complete survey templates
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Multi-account access
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Long-form surveys
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Personalized survey logic
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Unlimited follow-up questions
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Benchmarking
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Actions (automation triggers)
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Audiences (data segmentation)
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Pre-purchase + email surveys
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High response rate UI
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Advanced reporting
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Claude MCP / AI insights
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Dedicated support team
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KnoCommerce connects survey answers to actual purchase behavior, giving you clear, actionable insights that grow your bottom line - not just your response rate.
Trigger surveys post-purchase, post-delivery, or anytime across the journey. With first-party order and customer data built in, say goodbye to duct-tape integrations.
Unlike Zigpoll, we capture partial responses throughout the experience. That means more data, more signal, and more action across your team - with unlimited users and responses.
We believe in real voices and experiences, not paid endorsements.
VP of Marketing — Wildgrain
I’ve found KnoCommerce to be an incredibly helpful, effective, and affordable post-purchase survey tool! The customer support is also top-quality; Jeremiah and Landon in particular have not only helped me on calls when a tech issue arises, but have also helped me with strategic decisions in terms of setting up my post-purchase survey. Thank you KnoCommerce team!
Director of Ecommerce — Aura Bora
The addition of KNO Post Purchase Surveys to our tech stack feels like it has unlocked an achievement level in a video game, almost like a cheat code thats totally legal. KNO has unlocked a deep understanding of our users, a clearer picture of our attribution, and helps drive inspiration for product innovation. If you are looking to unlock a new level of consumer insights to drive your business forward, highly recommend using KNO to help you do so.
Founder — Grüns
KNO is easily the best value app on the Shopify store. We get so many insights from our customers through various post-purchase surveys, NPS, and general surveys with our customers timed across their journey. These insights govern many of the decisions we make daily. KNO is a must-have for every Shopify brand.
Director of Acquisition — Pura Vida
This is definitely the best post-purchase survey on the market right now. We moved over from Fairing (Formerly Enquire) and the difference is like night and day. Being able to survey new vs returning customers differently is key. Love the model data feature so we can see what results would look like assuming a 100% response rate. The recharge integration is super helpful too! We use this survey to instruct our media mix, budgets and merchandising.
Founder — SendAFriend
KNO Post Purchase Surveys have helped us patch up and understand ad platform attribution more clearly, establish better goals, and have a better idea of how each platform we advertise on is performing. One of the most interesting insights we’ve gathered from KNO is the difference between platforms in time between initial discovery and purchase. Highly recommend to anyone that wants to understand their marketing and customer behavior better!
Co-founder — Schoolyard Snacks
We’ve been using KnoCommerce for several months now after switching over from another popular tool. With KnoCommerce we get much higher response rates on our post purchase surveys and have much more clarity on our attribution. This is by far the best tool on the market currently for post purchase attribution, and on top of that the team offers stellar support and really listens to customers for their future roadmap. I’ve been recommending it to all my DTC and e-commerce friends.
KnoCommerce was built for insights, not just feedback. While Zigpoll focuses on quick post-purchase surveys, KNO connects every response to real business outcomes—like revenue, attribution, and retention. It’s the difference between listening and learning.
Zigpoll charges per response, and a “response” means one answer to one question, not one completed survey. So longer surveys burn through a plan far faster than brands expect:
Standard ($39/mo) includes 500 responses, only about 62 orders for an 8-question survey.
Advanced ($129/mo) includes 2,000 responses, about 250 orders at the same depth.
Ultimate ($259/mo) is the only unlimited plan and, realistically, the only viable option for a brand with serious order volume.
KnoCommerce uses flat pricing, so you’re never penalized for asking more. Zigpoll charges per answer, not per survey. For a brand running 8 questions at 20K orders/month, every capped Zigpoll plan runs out instantly. Our model encourages you to collect more data; theirs encourages you to collect less.
Yes. With buyer-declared attribution, KnoCommerce shows exactly which channels and campaigns drive purchases. This fills the gaps left by pixel tracking and modeled data, giving brands clearer, more reliable attribution than Zigpoll’s generic survey responses.
Switching is simple. Most brands are live in under a day, with our team helping import existing questions, set up survey logic, and connect to tools like Klaviyo, Gorgias, and Postscript. No developers required.
No. KnoCommerce is priced for growth, not just form building. Instead of paying for broad features, you’re investing in insights that directly improve ad spend efficiency, customer retention, and profitability. Oh, and did we mention our badass support team? Real humans who can answer any and all questions — fast.
Thousands of ecommerce brands from fast-growing startups to 9-figure leaders like HexClad, BrüMate, and BYLT Basics — choose KnoCommerce over Zigpoll to better understand their customers.
Not sure which plan fits or don’t use Shopify? We’ve got options for you.
