KnoCommerce

Terms of Service

These Terms of Service govern your use of the website located at knocommerce.com and any related services provided by KnoCommerce Inc.

By accessing knocommerce.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by KnoCommerce Inc.

We, KnoCommerce Inc, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on 5 August 2025.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

  • modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
  • remove any copyright or other proprietary notations from any materials and software on this website;
  • transfer the materials to another person or “mirror” the materials on any other server;
  • knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service KnoCommerce Inc provides;
  • use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
  • use this website or its associated services in violation of any applicable laws or regulations;
  • use this website in conjunction with sending unauthorized advertising or spam;
  • harvest, collect, or gather user data without the user’s consent; or
  • use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to KnoCommerce Inc and are protected by applicable copyright and trademark law. We grant our users permission to download KnoCommerce Inc materials for personal, non-commercial, transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by KnoCommerce Inc at any time.

You retain your intellectual property ownership rights over content you submit to our platform, and customer data collected on your behalf. We will never claim ownership of your content, but we do require a license from you in order to use it.

In some cases, we may collect data directly from customers and share that data with you. As well, we may aggregate anonymous customer data you collect for the purpose of ecosystem insights and benchmarking. In both contexts, we own all intellectual property, and grant you access according to the terms of your license.

When you use our website or its associated services to collect data, upload, share, or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.

The license you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until the relevant commercial or post has been discontinued by us.

You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences, and our Privacy Policy.

Data Processing Agreement (DPA)

If and to the extent KnoCommerce processes personal data on your behalf as part of providing the Services, this section constitutes the parties’ Data Processing Agreement (“DPA”) under Article 28 of the EU General Data Protection Regulation (“GDPR”) and applicable U.S. privacy laws. By using the KnoCommerce platform, you agree to the terms of this DPA, which is incorporated into and governed by the broader Terms of Service.

Roles and Scope
 You are the Data Controller and KnoCommerce is the Data Processor with respect to Customer Data that constitutes Personal Data, as defined by applicable law. KnoCommerce will only process such data in accordance with your documented instructions and solely to provide and improve the Services.

Sub-Processors
 KnoCommerce may engage third-party sub-processors (including Klar, for analytics attribution services), provided such subprocessors are bound by data protection obligations consistent with this DPA. A list of current subprocessors is available upon request. You may object to any new sub-processor by notifying us within 14 days of notice.

Security
 KnoCommerce implements and maintains appropriate technical and organizational measures to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Assistance and Rights
 KnoCommerce will assist you in fulfilling your obligations to respond to data subject requests, conduct data protection impact assessments, and meet other GDPR compliance obligations, as reasonably necessary.

Breach Notification
 In the event of a Personal Data breach, KnoCommerce will notify you without undue delay and provide details necessary to meet your legal obligations.

International Transfers
 Where Personal Data is transferred outside of the European Economic Area or other applicable regions, KnoCommerce shall ensure such transfers are subject to appropriate safeguards, including Standard Contractual Clauses where applicable.

Return or Deletion of Data
 Upon termination of the Services, and at your written request, KnoCommerce will delete or return all Personal Data unless retention is required by law or technically infeasible. Where deletion is not immediately feasible, KnoCommerce will ensure continued protection and restrict further processing.

Audit
 KnoCommerce shall provide documentation necessary to demonstrate compliance with this DPA and will cooperate in audits conducted by you or your designated auditor, provided such audits are reasonable in scope and frequency.

Modifications and Custom Terms
 This DPA is incorporated into KnoCommerce’s standard Terms of Service and applies to all customers by default. If you require custom modifications to this DPA or our privacy-related terms for compliance, procurement, or legal review purposes, you may be required to subscribe to our Enterprise plan. Please contact support@knocommerce.com to discuss your needs.

Precedence
 In the event of any conflict between this DPA and other parts of the Terms of Service or Privacy Policy, this DPA shall prevail with respect to the processing of Personal Data.

Data Usage

We are a privacy-first company and never share specific customer or brand information without consent.

However some of our insight products (e.g. benchmarking) use anonymized, aggregated data to provide insight across an ecosystem.

In order to service these products we anonymize and aggregate the responses to some survey questions and include the results in these aggregate products and services.

Sensitive information (i.e. specific brand or customer data) is never shared, and if you would like to ensure your survey responses are excluded from aggregation please reach out to hello@knocommerce.com for removal from all products and services that require data aggregation.

Liability

Our website and the materials on our website are provided on an ‘as is’ basis. To the extent permitted by law, KnoCommerce Inc makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall KnoCommerce Inc or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if KnoCommerce Inc or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. KnoCommerce Inc does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

KnoCommerce Inc has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by KnoCommerce Inc of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Discounts and Credits

In some cases you may be granted access to special discounts, giveaways, or limited time offers. Each of those offers may have different terms and conditions of use.

From time to time we may partner with other companies in order to give you access to special partner offers. Offers may include special pricing on subscriptions, free services, or ad or usage credits for specific platforms. The terms of these offers are subject to the terms of the third party company giving the offer.

If any offer is unclear, please contact us at hello@knocommerce.com to clarify, or connect you to the appropriate party for clarification.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

You may terminate your account at any time without penalty. You will not be refunded for unused services, but will incur no cancellation penalties.

Unless otherwise specified, subscriptions that are paid monthly should be considered month-to-month contracts. Subscriptions that are paid annually should be considered annual contracts.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Delaware. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

KnoCommerce Inc 

8 The Green

Suite A

Dover, DE 19901 United States