KnoCommerce

Privacy Policy

Last updated April, 2025

Thank you for choosing to be part of our community at KnoCommerce Inc, doing business as KnoCommerce (“KnoCommerce”, “Kno”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Policy (“Policy”) Policy, or our practices with regards to your personal information, please contact us at hello@knocommerce.com.

When you visit our website https://knocommerce.com, utilize the Apps “KnoCommerce” or “KnoAttribution”,  use our services, or contact us by phone, email or text message, you trust us with your personal information. We take your privacy very seriously. In this Policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this Policy that you do not agree with, please discontinue use of our websites and our services.

This Policy applies to all information collected through our websites (such as https://knocommerce.com), and/or any related services, sales, marketing or events (we refer to them collectively in this Policy as the “Services“).

Please read this Policy carefully as it will help you make informed decisions about sharing your personal information with us.

TABLE OF CONTENTS

  1. WHAT PERSONAL INFORMATION DO WE COLLECT?
  2. HOW DO WE USE YOUR PERSONAL INFORMATION?
  3. WILL YOUR PERSONAL INFORMATION BE SHARED WITH ANYONE?
  4. WHO ELSE WILL YOUR PERSONAL INFORMATION BE SHARED WITH?
  5. WHAT NON PERSONAL INFORMATION DO WE COLLECT?
  6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?  
  7. HOW LONG DO WE KEEP YOUR INFORMATION?
  8. HOW DO WE KEEP YOUR INFORMATION SAFE?
  9. DO WE COLLECT INFORMATION FROM MINORS?
  10. WHAT ARE YOUR PRIVACY RIGHTS?
  11. HOW DO I EXERCISE MY PRIVACY RIGHTS?
  12. DATA BREACH
  13. CONTROLS FOR DO-NOT-TRACK FEATURES
  14. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  15. DO WE UPDATE THIS POLICY?
  16. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
  1. WHAT PERSONAL INFORMATION DO WE COLLECT?

In Short: We collect personal information that you provide to us through your use of our Services.

We collect personal information that you voluntarily provide to us when registering for the Services, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use.  Below is a description of the personal information we may collect about you:

  • Contact information, such as your name, mailing address, email address, and telephone number;
  • Unique identifiers such as username and password;
  • Preferences information such as product and brand feedback, order history, and marketing preferences;
  • Certain other information you may provide to us in your communications or in connection with other products or services;
  • Order data, click data, and other potentially sensitive, identifiable customer data.

We collect personal information from the following sources:

  • Publicly Available Sources. We collect first name, last name, and full name; business email; and other similar data.
  • Directly from You. We collect data collected from surveys; app usage; and other similar data.
  • Technology integrations. We collect data from partner integrations (like Shopify and Klaviyo) in order to enhance your use of our products and      Services.
  • Log Files. We also may collect certain information by automated means when you use our Services, including your internet protocol (“IP”) address; information about your web browser software and version; if you arrived at the Services through a link from a third-party website, the uniform resource locater (“URL”) of the linking page; your mobile device identifier and other information about devices you use to access the Services; and information about your activity while using the Services, such as which pages you choose to view, queries you make using our “search” function, and other information about your account usage.
  • Advertising. We partner with third party ad networks to either display advertising on our web site and App or to manage our advertising on other sites. Our ad network partners use cookies or similar technologies to collect non-personal information about your activities on this and other web sites to provide you targeted advertising based upon your interests.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

  1. HOW DO WE USE YOUR PERSONAL INFORMATION?

In Short: We process your personal information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations.

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the personal information we collect or receive from you for the following purposes:

  • To facilitate account creation and logon process. If you choose to link your account with us to a third party account (such as your Google or Shopify account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
  • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  • To deliver services to the user. We may use your personal information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may use your personal information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
  • To send Email Newsletters and Promotions. With your permission, we may use personal information about you to send you newsletters, exclusive offers and promotions, and product news through email. We also may use personal information about you to administer our promotions.
  • To obtain Feedback. We may use personal information you provide to us, regarding our products and services, to provide product feedback to our customers through the Services.
  • Other Uses of Information. We may use personal information to provide you with the products, services, and information that you request. We may also use personal information to perform business analyses or for other purposes to improve the quality of our business, our Services, and the products we offer. We may also use personal information about you for our internal purposes, including administering our Services, investigating possible violations of and enforcing our contracts, including our Terms and Conditions and any other terms and conditions associated with our products and services, and to comply with our legal obligations. In addition, we may use your personal information as otherwise described to you at the time of collection or with your consent.
  1. WILL YOUR PERSONAL INFORMATION BE SHARED WITH ANYONE?

In Short: We will only share your personal information with your consent, or when it is required to be shared for legitimate business purposes or by applicable law.

We are committed to privacy and will not sell any personal information without your explicit consent.     

Here are the ways we may process or share your personal information:

  • Affiliates and subsidiaries: We may share your personal information with our affiliates and subsidiaries. 
  • Legitimate Interests: We may process your      personal information when it is reasonably necessary to achieve our legitimate business interests. For example, we may share anonymized survey response data as part of our product or service offerings.
  • Legal Obligations: We may disclose your personal information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests: We may disclose your personal information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
  • Vendors, Consultants and Other Third-Party Service Providers: We may share your      personal information with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their      own purposes. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organization apart from us. They will hold it securely and retain it for the period we instruct.
  • Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We take reasonable measures to ensure that any such transfer is carried out in accordance with this Policy and in accordance with applicable laws. 
  • Business Partners: We may share your personal information with our business partners, including vendors, agencies and advertising partners who we may collaborate with or receive service from in order to offer you certain products, services or promotions, subject to your marketing communications preferences under applicable law. 
  1. WHO ELSE WILL YOUR PERSONAL INFORMATION BE SHARED WITH?

In Short: We may share personal information with third parties for the purpose of enhancing your experience with our Services, and with integrated services.

We only share and disclose your personal information with third parties when necessary for enhancing the experience of our users. We have categorized each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.

  • Integrated Services. Our Services rely heavily on sending data to, and receiving data from, 3rd party applications. This data ensures that we are providing you with the most accurate reporting and insights, and allows you to push data we collect to other platforms for use with their tools (i.e. Klaviyo).
  • Service Providers. We may share your personal information with service providers that perform functions or services on our behalf (such as to host websites, manage databases, perform analyses, send communications for us, provide you with live chat service, or provide other components of websites).
  • Analytics and Advertising. We may allow third parties to collect information in order to provide us with analytics. For instance, the Services may use analytics tools provided by Google to help us understand how people use the Services. You can learn more about how Google collects and uses information as a part of its tools at http://www.google.com/analytics/. This data collection includes (but is not limited to) Facebook Audience Network, Google AdSense, Google Analytics, and Shopify.
  • Legal Process. We may disclose your personal information to respond to subpoenas, court orders, or other legal process in response to a request for cooperation from law enforcement or another government agency, and to comply with our other legal obligations.
  • Protect our Services and Users. We may disclose your personal information if we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity, or violation of our Terms and Conditions or other contracts.
  • Other Circumstances. We may disclose your personal information in other ways that are described to you at the point of collection or pursuant to your consent.
  1. WHAT NON PERSONAL INFORMATION DO WE COLLECT?

In Short: We may collect non personal information, which is information that cannot be used to identify you.

The following types of data may be collected and anonymized for use in our products and services, and for any other reasonable business purposes outside the scope of applicable privacy laws, including:

  • Survey responses that do not include personally identifiable information. We have “aggregate” survey response data for questions like “how did you first hear about us?”, “what is your age”, etc. that can be disassociated from personal information and used to provide insight to our customers on a broader scale.
  • Order information that is not personally identifiable. Postal code, number of purchases, and price of purchase are examples of data that may be anonymized and used in aggregate for company products and services.
  • Company data that is not identifiable to a specific company. This may include state or province, company industry, company size (e.g. $1,000,000 – $5,000,000 annual revenue), or other similar information that cannot be associated to a specific company.
  1. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

Like many companies, we and our third party partners, such as advertising partners, marketing partners, and service providers, use certain technologies such as cookies and similar technologies. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the      website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. You may be able to disable cookies by changing a setting in your web browser. Please note, however, that without certain cookies enable you may not be able to take full advantage of all the Services features.

  1. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this      Policy unless otherwise required by law.

We keep your personal information for as long as required to fulfil the initial purpose for which it was collected or as required to fulfil our legal obligations, unless you advise us otherwise.      

  1. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

While we do our best to secure your data, please remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. 

  1. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 13 years of age.

We do not knowingly solicit data from or market to children under 13 years of age. If we learn that personal information from users less than 13 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 13, please contact us at hello@knocommerce.com.

  1. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

If you are using the Services from outside the United States and provide us with personal information, please note that your personal information will be transferred, stored and processed in the United States. The data protection laws in the United States may not be as comprehensive as those in your country of residence. By doing business or interacting with the Company and the Services, you are consenting to the transfer of your personal information to facilities located in the United States and other facility locations selected by the Company.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you have questions or comments about your privacy rights, you may email us at hello@knocommerce.com.

  1. HOW DO I EXERCISE MY PRIVACY RIGHTS?

In Short: You have the right to request access and modify your personal information. Depending on your jurisdiction, you may have the right to request deletion of your personal information. 

Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please email hello@knocommerce.com. We will respond to your request within 30 days.

How to Request      

If you are a company using Shopify, you may also request data deletion using Shopify’s GDPR data requests. Any request in Shopify also triggers a request on our platform. As a Shopify partner we are required to automatically process those requests. In most cases data is deleted instantly, but please allow up to 30 days in case of a failed webhook request.

Any company not using Shopify, or any customer using the services of a company should reach out to hello@knocommerce.com to request access to information, or deletion of information.

As well, if you would at any time like to review or change the information in your account or terminate your account, you can contact us at hello@knocommerce.com.

  1. CONTROLS FOR DO-NOT-TRACK FEATURES

     We do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.                

  1. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

  1. DO WE UPDATE THIS POLICY?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification via email. We encourage you to review this Policy periodically to be informed of how we are protecting your information.

  1. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at hello@knocommerce.com or accounting@knocommerce.com, or by post to: 

KnoCommerce Inc

8 The Green

Suite A

Dover, DE 19901 United States