You can have one too! Capture powerful insights with every purchase and fuel growth with data straight from the source.
Benefits
Customer surveys give you the insights to stop guessing and start growing.
Get real, actionable insights from the source: your customers.
Learn exactly why customers choose you—and how to keep them coming back.
Build products your customers actually want, based on their feedback.
Use survey data to tweak your marketing, boost retention, and scale with ease.
And you can join the ranks, too
Ask the Right Questions—Get the Right Answers.
Pinpoint where your customers came from and why they chose you.
Get the intel you need before expanding into new product lines.
Create products your customers rave about.
Measure how likely your customers are to sing your praises.
Optimize your site for conversions like a pro.
Dig deeper into your customers’ shopping habits to improve their experience.
How it works
Insights in Minutes, Growth for Years
Connect KNO to your store and start asking the right questions in minutes.
Choose from our curated templates or create your own—no coding required.
Embed KNO on your checkout screen or send customers a link that directs to your survey.
Dive into the data, sync answers across your tech stack, adjust your strategy, and watch your business grow.
Redirect customers to additional marketing channels, including referral programs, mobile apps, social media channels, and more.
We believe in real voices and experiences, not paid endorsements.
VP of Marketing — Wildgrain
I’ve found KnoCommerce to be an incredibly helpful, effective, and affordable post-purchase survey tool! The customer support is also top-quality; Jeremiah and Landon in particular have not only helped me on calls when a tech issue arises, but have also helped me with strategic decisions in terms of setting up my post-purchase survey. Thank you KnoCommerce team!
Director of Ecommerce — Aura Bora
The addition of KNO Post Purchase Surveys to our tech stack feels like it has unlocked an achievement level in a video game, almost like a cheat code thats totally legal. KNO has unlocked a deep understanding of our users, a clearer picture of our attribution, and helps drive inspiration for product innovation. If you are looking to unlock a new level of consumer insights to drive your business forward, highly recommend using KNO to help you do so.
Founder — Grüns
KNO is easily the best value app on the Shopify store. We get so many insights from our customers through various post-purchase surveys, NPS, and general surveys with our customers timed across their journey. These insights govern many of the decisions we make daily. KNO is a must-have for every Shopify brand.
Director of Acquisition — Pura Vida
This is definitely the best post-purchase survey on the market right now. We moved over from Fairing (Formerly Enquire) and the difference is like night and day. Being able to survey new vs returning customers differently is key. Love the model data feature so we can see what results would look like assuming a 100% response rate. The recharge integration is super helpful too! We use this survey to instruct our media mix, budgets and merchandising.
Founder — SendAFriend
KNO Post Purchase Surveys have helped us patch up and understand ad platform attribution more clearly, establish better goals, and have a better idea of how each platform we advertise on is performing. One of the most interesting insights we’ve gathered from KNO is the difference between platforms in time between initial discovery and purchase. Highly recommend to anyone that wants to understand their marketing and customer behavior better!
Co-founder — Schoolyard Snacks
We’ve been using KnoCommerce for several months now after switching over from another popular tool. With KnoCommerce we get much higher response rates on our post purchase surveys and have much more clarity on our attribution. This is by far the best tool on the market currently for post purchase attribution, and on top of that the team offers stellar support and really listens to customers for their future roadmap. I’ve been recommending it to all my DTC and e-commerce friends.
Set up in a matter of minutes.
KNO is free, fast, and effortless. Sign up below and start collecting insights in seconds. (No credit card required.)
The perfect plan for everyone.
| Free | Analyst | Pro | |
|---|---|---|---|
| Monthly price | $0 | $119/month | $299/month |
| Annual price | $0 | $1,188 ($99/month) | $2,988 ($249/month) |
Yes! We offer both a free trial and free one-on-one demos with our team. Reach out to us at hello@knocommerce.com, or schedule a call.
You’ll be billed monthly, and the charge occurs at the beginning of each billing period.
No long-term contracts! Our plans are month-to-month, allowing you to cancel at any time.
Today! Hit the “Start for Free” button or reach out to us at hello@knocommerce.com. If you’d like a demo or customized onboarding, schedule a call.
We typically recommend if you’re spending less than 100k/mo on ads you go with the Analyst plan but if you’re spending any more than 100k/month you go with Pro.
We’re happy to provide a 10% discount if you pay annually! Reach out and we’re happy to get you set up.
