Gorgias
Where customer conversations feel personal, generate sales, and fuel your brand's growth
Description
About Gorgias
Conversational AI with sales and support skills
Gorgias’s AI Agent delivers brand-aligned conversations, resolving 60% of support inquiries and increasing conversions 2.5x with tailored recommendations.
A natural extension of your Shopify store
Edit Shopify orders, access real-time product information, and run promotional campaigns, without ever leaving Gorgias.
All your tech in one platform
Gorgias x Shopify Flow: Create Support Tickets Automatically When Negative Feedback Is Submitted
Customer service is often at the heart of brand loyalty, and managing negative feedback quickly can turn a disgruntled customer into a loyal one. With Shopify Flow or Zapier, you can automate the process of creating support tickets when a customer submits negative feedback.
For example, if a customer gives a low rating or expresses dissatisfaction, a support ticket is automatically created in Gorgias or Zendesk. This triggers your support team to reach out promptly, so issues can be resolved quickly. It’s a seamless way to ensure no negative feedback falls through the cracks.
Benefits
Why Guess When You Can KNO?
Customer surveys give you the insights to stop guessing and start growing.
Ditch the Pixel
Get real, actionable insights from the source: your customers.
Understand Motivation
Learn exactly why customers choose you—and how to keep them coming back.
Innovate with Confidence
Build products your customers actually want, based on their feedback.
Fuel Your Growth
Use survey data to tweak your marketing, boost retention, and scale with ease.
KNO is a cheat code to attribution that’s totally legal
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Templates
Extensive survey template library that powers over 1M+ survey responses per month
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45%+
Average response rate
for all survey types -
Fast Returns
Increase ROI with targeted survey actions ie. app downloads, loyalty programs and social media interactions