From clicks to customers: how KNO moves past attribution to actionable insight
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Full feature set comparison
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Pricing
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$119+ | Included |
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Triple Pixel integration
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Attribution reports
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Basic data modeling
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Single clarifying questions
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Multi-account access
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Pre-purchase + email surveys
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Personalized survey logic
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Unlimited follow-up questions
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Benchmarking
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Actions
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Audiences (data segmentation)
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Complete survey templates
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Multi-language support
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Coming soon | |
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Question types
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14 | 2 |
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Targeting criteria
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60+ | 2 |
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Use cases
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Everything | Attribution |
Unlike one-size-fits-all question streams, KnoCommerce offers truly dynamic surveys that adapt based on customer responses. Our personalized approach lets you go as deep as needed with each customer, creating meaningful interactions that yield actionable data.
Extend your reach beyond post-purchase pages by sharing surveys via email, text, or embedded directly onto any page of your website.
Convert high-intent customers into brand advocates by directing them to valuable next steps like app downloads, referrals, or social follows. Keep customers engaged with your brand long after purchase, maximizing the lifetime value of each relationship.
We believe in real voices and experiences, not paid endorsements.
VP of Marketing — Wildgrain
I’ve found KnoCommerce to be an incredibly helpful, effective, and affordable post-purchase survey tool! The customer support is also top-quality; Jeremiah and Landon in particular have not only helped me on calls when a tech issue arises, but have also helped me with strategic decisions in terms of setting up my post-purchase survey. Thank you KnoCommerce team!
Director of Ecommerce — Aura Bora
The addition of KNO Post Purchase Surveys to our tech stack feels like it has unlocked an achievement level in a video game, almost like a cheat code thats totally legal. KNO has unlocked a deep understanding of our users, a clearer picture of our attribution, and helps drive inspiration for product innovation. If you are looking to unlock a new level of consumer insights to drive your business forward, highly recommend using KNO to help you do so.
Founder — Grüns
KNO is easily the best value app on the Shopify store. We get so many insights from our customers through various post-purchase surveys, NPS, and general surveys with our customers timed across their journey. These insights govern many of the decisions we make daily. KNO is a must-have for every Shopify brand.
Director of Acquisition — Pura Vida
This is definitely the best post-purchase survey on the market right now. We moved over from Fairing (Formerly Enquire) and the difference is like night and day. Being able to survey new vs returning customers differently is key. Love the model data feature so we can see what results would look like assuming a 100% response rate. The recharge integration is super helpful too! We use this survey to instruct our media mix, budgets and merchandising.
Founder — SendAFriend
KNO Post Purchase Surveys have helped us patch up and understand ad platform attribution more clearly, establish better goals, and have a better idea of how each platform we advertise on is performing. One of the most interesting insights we’ve gathered from KNO is the difference between platforms in time between initial discovery and purchase. Highly recommend to anyone that wants to understand their marketing and customer behavior better!
Co-founder — Schoolyard Snacks
We’ve been using KnoCommerce for several months now after switching over from another popular tool. With KnoCommerce we get much higher response rates on our post purchase surveys and have much more clarity on our attribution. This is by far the best tool on the market currently for post purchase attribution, and on top of that the team offers stellar support and really listens to customers for their future roadmap. I’ve been recommending it to all my DTC and e-commerce friends.
Yes and goes even further.
Triple Whale’s PPS feature is designed to feed attribution into their analytics dashboard. KnoCommerce was built from the ground up for deep post-purchase insights. That means advanced survey logic, better customization, higher response rates (brands see 45%+ on average), and data that can flow anywhere, not just inside one analytics tool.
If you only need surveys to power Triple Whale’s reporting, PPS might be enough. But if you want to understand why people buy, block friction, and activate insights across your entire stack, KNO is purpose-built.
Because Triple Whale gives you a view of where traffic comes from but not enough about why customers convert or hesitate.
KnoCommerce closes that gap by asking your customers directly and turning those answers into actionable growth levers: audience segmentation, LTV forecasting, creative direction, retention triggers, and campaign targeting. Many brands run Triple Whale for spend visibility but rely on KNO for the real voice-of-customer data that drives smarter acquisition and retention.
Triple Whale’s PPS is designed to backfill attribution when pixels break or cookies fail. KNO does that and enriches attribution with buyer-declared insights:
Exact channels & platforms driving purchases (beyond last click)
Creative and influencer mentions you won’t see in pixel data
“Which podcast?” or “Which ad?” level granularity
Trust-related blockers that cost you conversion
That means not just patching gaps but improving targeting and spend efficiency across Meta, TikTok, Google, podcasts, affiliates, and more.
Yes. Many brands run KnoCommerce surveys and push that data back into Triple Whale via integrations or exports. So you can keep your Triple Whale dashboards while unlocking richer, buyer-declared data from KNO. There’s no need to choose one over the other.
No. While post-purchase is our foundation and main focus, KNO offers survey touchpoints across the full customer journey — NPS, retention triggers, churn insights, post-delivery feedback, and more. You’ll outgrow a single PPS module fast; KNO scales with you.
Thousands of ecommerce brands from fast-growing startups to 9-figure leaders like HexClad, BrüMate, and BYLT Basics — choose KnoCommerce over other survey platforms to better understand their customers.
Not sure which plan fits or don’t use Shopify? We’ve got options for you.
