Where Fairing falls short in post-purchase surveys and why KnoCommerce offers a smarter path to customer understanding
Why KNO is the right choice
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Feature set
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Pricing
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$19-$299+ | $49-$599+ |
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Seamless Shopify integration
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Attribution reports
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Basic data modeling
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Single clarifying questions
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Question bank
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Multi-account access
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Complete survey templates
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Long-form surveys
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Personalized survey logic
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Unlimited follow-up questions
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Benchmarking
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Actions
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Audiences (data segmentation)
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NPS + email surveys
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Individual response history
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Coming soon | |
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Question types
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14 | 5 |
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Shopify targeting criteria
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60+ | 4 |
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Number of integrations
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14+ | 20+ |
Unlike one-size-fits-all question streams, KnoCommerce offers truly dynamic surveys that adapt based on customer responses. Our personalized approach lets you go as deep as needed with each customer, creating meaningful interactions that yield actionable data.
Extend your reach beyond post-purchase pages by sharing surveys via email, text, or embedded directly onto any page of your website.
Convert high-intent customers into brand advocates by directing them to valuable next steps like app downloads, referrals, or social follows. Keep customers engaged with your brand long after purchase, maximizing the lifetime value of each relationship.
We believe in real voices and experiences, not paid endorsements.
VP of Marketing — Wildgrain
I’ve found KnoCommerce to be an incredibly helpful, effective, and affordable post-purchase survey tool! The customer support is also top-quality; Jeremiah and Landon in particular have not only helped me on calls when a tech issue arises, but have also helped me with strategic decisions in terms of setting up my post-purchase survey. Thank you KnoCommerce team!
Director of Ecommerce — Aura Bora
The addition of KNO Post Purchase Surveys to our tech stack feels like it has unlocked an achievement level in a video game, almost like a cheat code thats totally legal. KNO has unlocked a deep understanding of our users, a clearer picture of our attribution, and helps drive inspiration for product innovation. If you are looking to unlock a new level of consumer insights to drive your business forward, highly recommend using KNO to help you do so.
Founder — Grüns
KNO is easily the best value app on the Shopify store. We get so many insights from our customers through various post-purchase surveys, NPS, and general surveys with our customers timed across their journey. These insights govern many of the decisions we make daily. KNO is a must-have for every Shopify brand.
Director of Acquisition — Pura Vida
This is definitely the best post-purchase survey on the market right now. We moved over from Fairing (Formerly Enquire) and the difference is like night and day. Being able to survey new vs returning customers differently is key. Love the model data feature so we can see what results would look like assuming a 100% response rate. The recharge integration is super helpful too! We use this survey to instruct our media mix, budgets and merchandising.
Founder — SendAFriend
KNO Post Purchase Surveys have helped us patch up and understand ad platform attribution more clearly, establish better goals, and have a better idea of how each platform we advertise on is performing. One of the most interesting insights we’ve gathered from KNO is the difference between platforms in time between initial discovery and purchase. Highly recommend to anyone that wants to understand their marketing and customer behavior better!
Co-founder — Schoolyard Snacks
We’ve been using KnoCommerce for several months now after switching over from another popular tool. With KnoCommerce we get much higher response rates on our post purchase surveys and have much more clarity on our attribution. This is by far the best tool on the market currently for post purchase attribution, and on top of that the team offers stellar support and really listens to customers for their future roadmap. I’ve been recommending it to all my DTC and e-commerce friends.
KnoCommerce is built for ecommerce, not generic form building. Unlike Typeform, our surveys live directly on your confirmation checkout page, driving higher completion rates and giving brands insights tied to real revenue outcomes like LTV, AOV, and CAC.
KnoCommerce surveys are embedded into the checkout and thank-you experience, where customers are most engaged. Brands regularly see 45–60% completion rates, which is far above typical Typeform averages.
Yes. With buyer-declared attribution, KnoCommerce shows exactly which channels and campaigns drive purchases. This fills the gaps left by pixel tracking and modeled data, giving brands clearer, more reliable attribution than Typeform’s generic survey responses.
Switching is simple. Most brands are live in under a day (with dev support if needed for more advanced imports) with our team helping import existing questions, set up survey logic, and connect to tools like Klaviyo, Gorgias, and Postscript.
No. KnoCommerce is priced for growth. Instead of paying for broad features, you’re investing in insights that directly improve ad spend efficiency, customer retention, and profitability. Oh, and did we mention our badass support team? Real humans who can answer any and all questions — fast.
Thousands of ecommerce brands from fast-growing startups to 9-figure leaders like HexClad, BrüMate, and BYLT Basics choose KnoCommerce over Fairing to better understand their customers.
Not sure which plan fits or don’t use Shopify? We’ve got options for you.
